FAQs
1. Where should I meet the chauffeur at the airport?
Our chauffeur will be waiting inside the airport at the designated baggage claim area. He will be holding a signboard with the passenger’s name and will also assist with the baggage claim. Our international flight chauffeur will be waiting outside the designated customs area.
2. Can passengers request a curbside pickup?
Yes. Our chauffeurs will call or text the passengers to coordinate a curbside pickup at the airport’s lower level arrivals or departure level using the door numbers that are labeled at each exit door.
3. Can I book a reservation over the phone?
Yes, reservations can be made over the phone. Please note that our transportation services must be pre-arranged through our website at least two hours in advance.
4. I’m paying for the service, but I’m not the passenger. What’s the procedure?
Our website will have specific guidelines for you whether you are the passenger or the purchaser.
5. What are the modes of payment?
Clients could pay using their Zelle, Venmo, cash app, and all major credit cards.
6. What happens to no-shows or late cancellations?
For reserved services, late or waiting charges will apply. To avoid extra charges, please inform us through email at execucarmiami@gmail.com or via our dispatch line: +1 (786) 704-3365 (available for WhatsApp, SMS, or call).